By using our website you are agreeing to the following Terms and Conditions, if you do not agree to these terms then please navigate away from our site.
These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.
We aim to have all of our product descriptions, images and pricing to be as accurate as possible, however there may be occasions where there may be errors and we reserve the right to change or amend these errors at our discretion and we also reserve the right to cancel any orders placed while these errors were in place. Unless specified, we offer no warranty or guarantee for our products.
In the even that we are unable to fulfill an order, we will issue you a full refund of the purchase price of the product. We will always endeavour to contact you in the event we cannot fulfill your order.
Full payment is required when you place an order, we will not provide any goods until payment has been received. In the case where payment does not clear, we reserve the right to cancel the order completely.
All of our online payments are handled by our payment partner PayPal.
We offer free standard Royal Mail 1st Class shipping on all of our orders, we also offer the option of Royal Mail Special Delivery at an additional cost. If you need your order by a specific time or next day, Special Delivery would be advisable.
Right to cancel
Order not dispatched
If we have not yet dispatched your order and you wish to cancel, please contact us immediately as we can quickly and easily issue you a full refund of the purchase price.
Returning an order
If you have received your order and would like to return it to us, please contact us within 14 days of receiving your order, stating that you would like to return the order. Please ensure that your order must remain unused and returned in its original packaging. Any earrings removed from their sealed packaging cannot be returned due to health and hygiene reasons. We do strongly recommend that you use a tracked service to return your order to help ensure that it makes its way back to us. Please include a copy of your invoice when returning an order as this helps speed up the process, refunds will be issued within 7 working days of receiving the order back after it has been checked over.
These terms do not affect your statutory rights.
Disclaimer of liability
In the event of product failure, Haywoods Jewellery, its owners and staff will not be held responsible for in the event of any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by the customer.
All images, content, logos, product descriptions and website design are the intellectual property of Haywoods Jewellery. Unless we have granted you permission, no intellectual property of Haywoods Jewellery, including our website is to be used for commercial gain.
We provide external links throughout our site, to provide a greater user experience for our visitors. While we do take steps to ensure that the links provide you with quality, it should be noted that the links, and the related content, are outside of the control of the ecommerce store owner and usage should be at the user’s own risk.
Some links on our site are Affiliate links, which means that if you choose to buy a product from one of our selected partners, we as a business earn a small commission from that sale. As an affiliate partner, we are not responsible for any products and services you purchase, any issues or problems should be taken up directly with the merchant.
Changes to these Terms and Conditions
You can review the most current version of the Terms and Conditions at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.